Yes, we accept orders by phone or fax. Please call us at (866) 944-0304 or by fax (310)603-0779

All shipments to California residents will be charge sales tax of 8.25%. If you live outside of California no sales tax will be charged.

Yes. Red Label Store Fixtures can set up a personalized account for your business needs. Please direct all business account inquiries to our sales office at (866) 944-0304. Our management team will discuss the necessary documents needed to open an account.

Yes. For customers inquiring large quantity orders please contact us at (866) 944-0304. All discounts must be approved by management.

All in stock orders will ship approximately 1-3 business days from the time the order is placed. Normal transit times for West Coast customers is 1-4 business days and 5-7 business days for Midwest and East Coast customers. Expedited shipping options are guaranteed times and will be processed immediately.

If for some reason you need to cancel your order contact our sales office at 866-944-0304. If the order is still pending shipment we will void the order and refund the appropriate amount to the original credit card used for the purchase. If the order has already shipped it is the responsibility of the customer to pay the return shipping charges back to our warehouse. If the order is refused, all return shipping charges will be charged to the customers account. Once the item has arrived back to our warehouse and has been inspected and approved a credit to the customers account will be issued for the cost of the merchandise.

If upon receipt of the merchandise you notice that the item(s) were damaged, either refuse the package or have the driver make note of the damage by starting a damage claim. We will not replace any damaged or lost merchandise if the packages are signed for as complete and damage free. Please contact our sales office immediately if damaged or lost merchandise is discovered.

If after placing an order with us you realize that you ordered the wrong color, size or item number please contact our sales office immediately. If the order has not been shipped we will make the adjustments to your order and charge or refund the appropriate amount. In the event that the order has already shipped you must wait for the order to arrive and pay for the return shipping back to our warehouse. If the order is refused at the time of delivery all return shipping charges will be charged to your account.  

All items weighing less than 145 LBS will be shipped by either UPS or FED EX. Multiple item orders or heavy item orders exceeding 150 LBS will be shipped through LTL Freight. Shipping charges are calculated by the total weight of the shipment and what state it is being shipped to.

If upon delivery of the merchandise you notice a manufacturer defect please contact our sales office immediatly. We will ask you to email a picture of the defective item and describe the nature of the defect. If after reviewing the pictures we feel that the merchandise is defective due to manufacturing you will be asked to package the item back in the original box and wait for a call tag. We will replace the defective item with new merchandise the following business day. All defective merchandise must be reported to our sales office no later than 15 days following the original invoice date. Please do not confuse a defect with damage during the shipping process.